The Emotional Turn-Around Expert

Marilyn Suttle, CVP works with leaders and teams that want to STAND OUT as the organization of choice. She’s a leading authority on customer service and personal wellbeing—a combination that keeps people resilient and working well together. After working with Marilyn, her clients have won industry awards, raised customer satisfaction levels, and improved happiness and wellbeing practices. She’s the CEO of Suttle Enterprises, LLC a personal and professional growth training company based in Metro-Detroit.

Business and association leaders have made her presentations available to thousands, improving the way they communicate with difficult people, while raising their quality of life and passion to excel in their professions.

Her programs inspire audiences to:

• Gain wellbeing and happiness practices to thrive even during challenging times
• Turn upset customers into vocal advocates
• Communicate to strengthen relationships at work and in life
• Apply emotional-resilience skills to stay calm under pressure 
• Empower women to lead vibrant, fulfilling lives

Marilyn’s three bestselling books include, Who’s Your Gladys? How to Turn Even the Most Difficult Customers into Your Biggest Fans, Taming Gladys! The Busy Leader’s Guide to Fierce Customer Loyalty—with co-author Lori Jo Vest, and most recently she authored the activity book Color Their World: The Art of Creating Strong Customer Loyalty.

• Marilyn is listed as one of the Top Ten Speakers in the category of Customer Experience by Global Guru’s Top 30 Lists. She’s been on the list 6 consecutive years.
• She was handpicked from over 150 of North America’s top speakers to be featured in the online course The Customer Service Roadmap
• International organizations have sought out her virtual and onsite programs

Marilyn Suttle uses her human potential training background to help people make “Suttle” Shifts for breakthroughs in wellbeing AND success. Marilyn is a triple-certified virtual presenter with 20 years of experience speaking to multi-cultural audiences.

She lives in Novi, Michigan with her husband, where you can find her watching the Hallmark channel and Zombie movies.

Most Popular Topics:

Where’d My Wellbeing Go?

How to restore it in the midst of challenge and chaos!

This fun-filled interactive program will leave you feeling energized and ready to increase your sense of peace and ease!

• Gain skill in finding the gifts received from challenges
• Explore ways the mind supports and challenges wellbeing
• Choose effective responses to difficult situations

Marilyn Suttle is fun and engaging. She got our members involved with her “Where’d My Wellbeing Go?” program and offered many practical perspectives and tips on how to handle thoughts and emotions when times are good and not so good. Marilyn’s knowledge, experience teaching, and expertise using Zoom are impressive. We will be inviting her to speak again in the future.

~Marcia Green, Board Member, American Business Women’s Association.

The Happy Class: Elevating Wellbeing, Self-Fulfillment and Success

Wellbeing practices are known to improve workplace experiences, increasing productivity while building trust and confidence between colleagues. These multi-session, action-packed, fun sessions offer tools to create joy, focus, peace, and positive results in every area of life. It offers the know-how to become happier and more resilient, even during challenging times.

These are not fluffy notions. You’ll get practical skills that work. Discover ways to:

• Increase Happiness, Self-Awareness and Gratitude
• Restore Peace During Challenges and Chaos
• Practice Three Keys to Success and Happiness at Work & in Life
• Gain Wellbeing Practices for Uprooting Habits of Unhappiness
• Challenge Self-Limiting Beliefs
• Ignite passion and purpose

Who’s Your Gladys? How to Turn Tough Customers into Vocal Advocates

Customers who express emotion, even negative emotions, are more invested in your organization. Learn to manage unhappy customers with finesse and see any challenge as a game you can win. Turn around tense situations and create breakthrough results with even the most cantankerous customers.

• Identify “what to say” and what not to say” to calm upset customers.
• Gain skills for finding the gifts received from challenges
• Discover ways to disrupt defensiveness and stay calm when under pressure

Women’s Empowerment: Seven “Suttle Shifts” for Big Breakthroughs

Imagine breaking through your business and personal barriers. No more leaving opportunities in the dust. It only takes a subtle shift to catapult you to the top of your game. This program will show you how to stop playing the waiting game, and get you into action. Start turning your desires into notable achievements. You’ll walk away with a new clarity, your next steps, and a supportive accountability plan to fuel you forward.

Discover ways to:

• Avoid the top mistakes you don’t even realize you’re making, that prevents you from being taken seriously by leaders and influencers.
• Discover the competencies to advance your success and happiness.
• Turn your desires into notable achievements.