Cancer Survivor Sparking the C.A.R.E. Effect Movement

A stage 3+ cancer survivor, patient-centered care advocate, and customer service expert, Lee Tomlinson is a nationally known thought leader and TEDTalk Presenter on compassionate care.

His unique, powerful constellation of life experiences is perfect for the benefit of healthcare organizations.

He speaks out of a dedication to bringing more compassion to the forefront of modern medicine, where it belongs.

What a Life! The Master of Show-Biz

Professionally, Lee Tomlinson is a former C-Suite executive who owned one legendary Hollywood studio, built another, raised tens of millions of dollars for a national charity, produced a decade of award-winning network Television Specials for CBS and the American Film Institute, and toured the world as a professional athlete.

Till Cancer Struck

After a lifetime of extraordinary experiences as a highly successful entrepreneur and long-term customer service expert, Lee unexpectedly faced a battle with Stage 3+ throat cancer.

As if his journey through cancer wasn’t hazardous enough, along the way he regularly encountered caregivers who lacked compassion. Their callous treatment led him to severe depression and thoughts of suicide.

Surviving that treatment opened his eyes to the life-saving benefits of compassionate care.

Compassionate Care – The C.A.R.E Effect Movement – and its Benefits

      – To Save Lives

      – To Spare the Caregivers

Fortunately, he encountered a deeply kind and caring physician, who renewed Lee’s will to live and inspired him to create “The C.A.R.E. Effect Movement.”

Now he’s a man on a mission.

Lee has discovered his true life’s purpose: to inspire, motivate and challenge medical professionals to provide nothing less than their most compassionate care for their patients, colleagues, hospitals and most importantly – themselves.

His passionate storytelling, evidenced-based research, and practical tools, help healthcare organizations create the culture and practices necessary to provide exceptional patient care, and that in turn improves patient satisfaction, enhances employee engagement, and increases profitability.

A highly sought-after business consultant, Lee is frequently engaged by Fortune 1,000 companies for his powerful, practical, and inspiring advice.

But he would rather spread his message of compassionate care to help patients, healthcare organizations, and the all-too-often neglected medical professionals who provide the compassion.

Lee is the author of, Beyond Good, Beyond Great, To “Legendary” Customer Service  and co-author of WAYMISH (Why Are You Making It So Hard…for me to give you my money?).

And he is completing his third book, Small Acts, Huge Impact, a collection of inspiring, true-life compassionate acts that changed the lives of both patients and health care providers.

Engaging Virtual Programs

Since the COVID pandemic has grounded speakers and groups from gathering in person, Lee has converted his programs to lively, powerful virtual performances

He’ll be the first to tell you, nevertheless, that he misses the hugs and can’t wait to get on a plane again!

Most Popular Topics:

FOR MEDICAL PROFESSIONAL AUDIENCES

The Naked Truth about Compassion Is Revealed: A Return to the “Heart” of Healing by a Cancer Survivor

Compassionate care significantly improves the mental, physical and emotional well-being of both patients and healthcare professionals.But how do we spread that news to hospital staff?

In this content-rich and powerful program, audiences learn the immense benefits of compassionate care. As Lee demonstrates with his own story, it certainly heals and relieves patient suffering.

But just as important, giving compassionate care will also nurture and invigorate the healthcare professionals who provide it.

The session – including Lee’s cancer survivor story – also reveals the devastating impact of care that lacks compassion.

This program is focused on six simple tools that can be immediately implemented to dramatically enhance compassionate care.

Providing compassionate care to all patients all the time benefits the patient, the organization and you! Patient care will be revitalized and you will feel happier, healthier, and more engaged!

Burnout Back to Balanced: Taking Care of You So You Can Take Better Care of Your Patients

Medical professional “burnout” has reached epidemic proportions. Physicians have the highest suicide rate of any profession in America. Nurses are the second most “unhappy” profession. The most common reason? A severe lack of self-care and self-love. In this presentation, attendees will learn firsthand the destructive impact of burnout and the lack of self-care on their precious patients. Being mentally, emotionally and physically healthy is not selfish or narcissistic; it is a necessity! You will learn practical methods to avoid compassion fatigue, become healthier and happier, and learn how to love yourself enough so you can be your best, most compassionate self with your patients.

Get a Patient. Retain a Patient. Heal the World.

The benefits of being treated and working in a compassionate environment are immense and scientifically proven for both patients and medical professionals. While medicine for most is a “calling” unless their hospital or practice is profitable, there will be no place for medical professionals to serve. As Mother Theresa so elegantly said: “No money, no mission.” This keynote demonstrates how compassion is not only the best medicine for patients and professionals, but also the single best way to cost-effectively achieve and maintain profitability.

FOR PATIENT AUDIENCES

The Blessings of Cancer? Recapturing What Really Matters in Life

This program is designed specifically for “Cancer Survivor Celebrations.”

During these very special events Lee engages his fellow survivors, family caregivers, and medical professionals with tales of how his life was profoundly enhanced by his cancer battle.

He gets the audience in touch with how their lives have been enhanced as well.

This turns out to be a fun, uplifting and inspirational program that will help you and your audience see their lives in a profoundly different way. After hearing Lee’s cancer-survivor story, they will celebrate the extraordinary gift we call “life.”

FOR NON-MEDICAL AUDIENCES

Get a customer. Retain a customer. Heal the World.

Booz & Co. said: “Customer service is the key driver of differentiation in an overcrowded market.”

The enormous physical and mental, and emotional benefits of compassionate patient-centered care – aka bedside manner, aka medical customer service – are unequivocal.

In non-medical businesses too, those benefits still apply; customer-centered care has been proven to increase customer retention, improve one’s corporate image, attract new customers and decrease customer complaints.

In this presentation Lee combines his vast customer service and medical experiences entertainingly to reveal how simple, seemingly tiny acts of kindness in a business-to-consumer interaction deliver all of the “differentiating” benefits of great customer service.