Creating Resilient Healthcare Cultures

Creator of the Resilience Academy, Diane Sieg spent 23 years working as an ER nurse in hospitals across the country. Today, as a resilience speaker, author, coach, and champion, Diane teaches healthcare organizations how to create resilient cultures through her keynotes, half-day or full-day seminars, resilience challenges, retreats, and coaching at the individual, department, and organizational level.

She is the author of two books, STOP Living Life Like an Emergency! Rescue Strategies for the Overworked and Overwhelmed and 30 Days to Grace; A Daily Practice to Achieve Your Ultimate Goals.

There is always chaos in healthcare and resilience is the teachable, effective, game-changing antidote. Diane teaches the resilience skills needed to cope with burnout, stress, and disengagement, helping healthcare workers restore joy, meaning, and connection to their noble work.

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Leading with Resilience in Challenging Times 

With record-high rates of burnout, turnover, and disengagement in healthcare, these challenging times require resiliency more than ever — and it starts with leadership. Learning to incorporate and model key resilience practices such as compassion, engagement, and self-leadership, the resilient leader becomes the key to a culture shift that results in less burnout, greater retention, and restoration of the joy, meaning, and purpose in work. This kind of re-engagement transforms people into better caregivers and better colleagues, which directly translates to improved patient quality surveys and an improved bottom line. The critical resilience skills taught can be immediately applied and taken back to staff to help create and sustain a resilient culture at the unit, department, and organizational levels.

Chaos to CALM with Resilience! 

Chaos in healthcare today impacts all healthcare workers. While we can’t do anything about the current healthcare crisis, there are teachable skills that can keep you focused, productive, and resilient by being calmer in the face of chaos. Without resilience, people become overwhelmed, make more mistakes, take longer to do things, and become physically and emotionally exhausted –all expensive in human and financial costs. Chaos to Calm teaches specific, practical skills such as mindfulness, compassion, and self-leadership to handle chaos so that even in the middle of the storm we can remain engaged and resilient.

Self-Leadership in a Pandemic (and Every Other Crisis) 

The current crisis in healthcare exposes all of our vulnerabilities, requiring us to slow down, evaluate, and improve our systems professionally and personally. Powerful, effective leadership is needed today more than ever, and the most effective leaders know how to lead themselves first. By practicing self-leadership, they empower their colleagues, teams, and organizations which is critical during times of crisis. Self-leadership is a unique set of skills and behaviors that include trust, transparency, compassion, connection, and vulnerability. Regardless of your title or experience, role modeling self-leadership has ripple effects felt throughout the organization, building teamwork, engagement in vision and mission, and a re-connection to ourselves and our noble profession.

Building Resilience with Compassion 

There is a “compassion crisis” in healthcare today with a great paradox. While healthcare is inherently compassionate, the very connection we need to make to be effective caregivers can cause stress and burnout, undermining our ability to be compassionate. The solution to this paradox lies in understanding the critical differences between compassion, empathy, and sympathy. Understanding those differences improves patient outcomes, engages the caregiver, and drives hospital revenues. The critical skill required to build resilience with compassion is the often-overlooked element of self-compassion. Self-compassion has been shown to protect caregivers from compassion fatigue and increase their satisfaction in their caregiving roles. Compassion and self-compassion are teachable skills that produce a remarkable difference in engagement, morale — the antidote to burnout.

Physician Burnout: What You Can Do NOW 

According to the American Foundation for Suicide Prevention, we lose 300-400 physicians by suicide each year. Physicians struggle to maintain the value and joy that brought them to medicine, resulting in record-high burnout. Today, doctors are called upon to be both technical and clinical superheroes, while burdened with more responsibilities and pressures –taking a toll. Most doctors are hesitant to seek out support and unfortunately the practices that could help them are just starting to be recognized in medical schools. Critical resilience skills such as mindfulness, compassion, and self-leadership are teachable and practical skills that can change the trajectory of burnout, disconnection, excess, and lack of meaning — making a difference now.