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Vicki Hess, RN, MS, CSP

Nursing and Healthcare Leader

Vicki Hess, RN, is your go-to resource for positively impacting employee engagement in healthcare.

Her unique views on patient & employee engagement are evidence-based, relatable and real world. Organizations that implement Vicki’s ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more.

As a keynote speaker, trainer, consultant and author of 4 books; Vicki inspires clients to take action by sharing high impact, easy to implement ideas that transform the way people work. As a cancer survivor and victim of a surgical mistake she brings the voice of the patient into her programs.

Vicki holds a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.

Vicki is one of 250 women in the world to have earned the Certified Speaking Professional (CSP) designation…the speaking profession’s international standard for platform skill. She has been voted a TOP 5 Healthcare Speaker 4 years in a row by and in 2015, Vicki is recognized as a TOP 25 Speaker overall.

Vicki is the author of:

  • 6 Shortcuts to Employee Engagement: Lead & Succeed in a Do-More-with-Less World (Business Edition & Healthcare Edition)
  • SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work
  • The Nurse Manager’s Guide to Hiring, Firing & Inspiring (Sigma Theta Tau International, April 2010)
  • 28-Day Professional Paradise Diary

She has also written for AONE Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, and the Baltimore Business Journal.

Most Popular Topics:

SHIFT to Professional Paradise: Navigating the Twists and Turns of Healthcare Today

Doctors, nurses and other healthcare employees can’t necessarily change the state of healthcare today, but they can change their state of mind about working in healthcare. Many healthcare employees are waiting for their boss, organization, coworkers or patients to change, because they think that when other folks get it right, then they will be happy at work. The fact of the matter is that each of us is the CPO – Chief Paradise Officer – of our job. Accepting responsibility for creating our own Professional Paradise creates long-term behavior changes and develops an emotional commitment that leads to remarkable result and job satisfaction. After this memorable, uplifting program, participants will be able to:

  • Define what Professional Prison and Professional Paradise mean to them
  • Create and maintain positive connections with coworkers, patients and family members
  • Apply the proprietary SHIFT™technique to turn workplace POWs into WOWs, transforming stumbling blocks into stepping stones


Leading Your Healthcare Organization to Professional Paradise and Beyond

Would most healthcare employees say they work in Professional Prison or Professional Paradise? Evidence indicates that far too many people feel stuck in their jobs. Perhaps that’s why disengagement is still consistently cited as a top concern within organizations. And while engagement is without question a personal matter, an organization’s leadership plays a crucial role in supporting employees to create their own Professional Paradise. This presentation provides leaders with a proven methodology for creating an organization-wide culture of Professional Paradise by teaching them how to:

  • Develop their own personal accountability for engagement and job satisfaction
  • Identify key work beliefs and how these impact staff behavior and, ultimately, results
  • Lead their healthcare team in learning how to escape from stressed to satisfied, pooped to productive and stuck to soaring


Working With Bullies, Babies & Brats

Got cranky patients? Cantankerous coworkers? Unresolved workplace conflicts and interpersonal disconnects lead to increased stress for employees and cost businesses billions of dollars each year in lost productivity. Can healthcare providers work with difficult people and still work in Professional Paradise? Absolutely! This session will teach participants how to use ConnectionSHIFT™to resolve conflicts and work effectively with all kinds of people.


Navigating the White Waters of Change: Will You Sink or SHIFT?

Keeping up with the pace of change in healthcare can seem like an adventure on Class V rapids. What will happen the next time new technology is introduced or new regulations require more paperwork? Will people be able to enjoy the ride? Learn how to implement the proprietary SHIFT™technique to maintain control, create energizing solutions and master the art of change management.


SHIFT, Rattle & Roll: 10 Tangible Tips to Boost Your Energy at Work

People who work in Professional Paradise are chock full of energy and bring renewed passion and purpose to work each day. More energy leads to higher employee and patient satisfaction. Participants will literally rock and roll during this presentation (and back at work) as they learn ten strategies for boosting energy and rekindling their passion for work.


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4282 Country Woods Court
Lake Oswego, OR 97035-2538

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